Features

What we Do

Interactive voice response

Add an IVR to your lines and make sure that calls are always directed to the right person or team.

  • A computer to interact with humans

  • It is automatic call distributor

  • IVR speech recognition interactions

Call Recording

Better monitor your team's performence and the quality of your service by recording calls and listening back on them.

  • Evidence for Standards or Compliance Issues

  • Gaining A Better Understanding of Your Customers

  • Improving the Quality of Products & Services

AI chatbot

A chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.

  • facebook-messenger

  • slack

  • web

Call Routing

Direct calls to your team all at once or sequentially pick and choose call distibution in one click.

  • Time-Based Routing

  • Skills-Based Routing

  • Round Robin Routing

Click to call

Make it simple for your sales team to make calls with click to call click on a number it will open in your Diafoni app.

  • Easy to integrate calling widget for your website

  • One click call from your favorite CRM software to drive outreach

  • Click-To-Call Solution you can connect with leads, right away, to increase your conversion time

Call Conferencing

Start a collaborative conversation with multiple colleagues or external callers.

  • Connect many people together using your normal telephone.

  • No advanced booking or reservation is required.

  • Receive your own dedicated access codes. Use them for one call or many calls.

About Diafoni

Diafoni is mainly focused on developing Chatbot products based on Artificial Intelligence and Cloud Telephony using PBX system to improve business with the leading platform for Voice, SMS, and Video.We use advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) technology to improve the customer support experience, increase sales, reduce costs and build brand loyalty.

What Our Customers Say

We Never Stop Improving

1590 +

Projects

3500 +

Clients

1199 +

Our works

2200 +

Working Hours

Clients